Refund policy

Last updated: October 17, 2026

Final sales

All sales at Huella Azteca are final. We do not accept returns, exchanges, or refunds for a change of mind, personal preference, or an incorrect selection by the customer. Please review the product description, photos, and included accessories before purchasing.

Defective products and order problems

If your product arrives defective, please contact aztecahuella@gmail.com as soon as you discover the issue. Include your order number, a description of the problem, and clear photos of the item and packaging where available. If you receive the wrong item or an item damaged in transit, contact us so we can investigate and provide the remedy required by applicable law.

We will review your claim and explain the next steps. Please contact us before sending an item back so we can provide return instructions. Keep the item, packaging, and included accessories where possible. For a confirmed defect or an error on our part, we will cover any required return shipping and arrange an appropriate replacement or refund, consistent with applicable law and product availability.

Refunds

If a refund is approved, we will confirm the amount and issue it to the original payment method. Any shipping charges and taxes refundable under applicable law will be included. Your bank or payment provider may need additional time to post the refund.

Your rights

This final-sale policy does not exclude or limit any non-waivable consumer rights, applicable warranties, or remedies provided by law.